Organic Evaluation at Santropol

This document provides an exploration of Santropol Roulants approach to evaluations...

At Santropol Roulant, evaluation is not a linear “function” at all. Nor is it separate from our ultimate mission. It is a particular way of being together and of bringing people together. The key element to this is the lack of hierarchical, “departmental”, bureaucratic structures that are in place. It is very clear what everyone’s goal is at the end of the day – delivering 90 meals to seniors and people living with a loss of autonomy across the island of Montreal. As a result, we have created a space for open dialogue, almost an “anti-structure” which breeds openness, and flexibility due to the informal nature of employees’ relationships with each other, and due to the constant accessibility of employees to volunteers, clients, and the public.