Organizational Support

Our Services and Approach

What We Do

COCo’s mission is to support the health and well-being of community organizations in Quebec. To achieve this, we provide facilitation, training, coaching, conflict mediation, and technology and communications support.  We do so by using a made-to-measure, participatory, popular education approach to organizational development.

Our Way of Working

We believe that the support we offer to community organizations should be custom made. Each organization has unique needs and ways of working. In practice, this means that our first step will always be to talk with you and your organization to discuss your situation, your needs, and which strategies might be most appropriate for moving your organization forward. Our work is always tailored to organizations’ readiness and context. 

As a result, the services we offer range from one 3-hour training workshop, to several facilitation sessions over several months, to a year-long coaching relationship. Our services are offered on a sliding scale based on the annual budget of your organizations. 

Our Approach

COCo is committed to collaboration and accompaniment with the organizations we support. When we are ‘walking with’ an organization, we prioritize capacity building, and supporting deep organizational change, over technical or expert-based consulting. Put more bluntly, this means we will rarely tell you what to do, but rather accompany your organization through a process of change or transformation. We are facilitators, more than we are experts. 

We are also committed to anti-oppression internally, and strive to be an advocate for anti-oppression within the Quebec community sector. We strive to dismantle systemic oppression through our own practices and services. We are committed to creating leadership opportunities for grassroots organizations and marginalized communities within COCo and within the sector, because we believe that those most affected by problems are key to the best solutions.

We believe that creativity, fun, and an appreciative approach  help organizations overcome challenges and discover new ways of being. We integrate play, creative-methods, and experimentation into our work. 

Facilitation

Facilitation is about helping a group move towards a goal – e.g. visioning, strategic planning. Helping grease the wheels and foster creativity, healthy practices, and strong group work.  At COCo we customize our approach to facilitation based on the goals and the context of the group and the moment.

Training

Training is about helping a group acquire skills, or knowledge they didn’t have before. e.g. board training, financial training. Building the capacity of the group to understand and engage with key tools and concepts related to community organizing and organizational development.

Coaching

Coaching is a dynamic and participative process that involves working with individuals or groups to maximize their potential. It can also help identify and mitigate obstacles and move towards a more efficient, more focused working approach.

Mediation

Whether it be between staff and board, between two employees or between employee and client, disputes that arise in an organizational context can be major stumbling blocks, spreading disharmony and tension that can sometimes lead to untenable situations.

Common Topics

We regularly work with community groups on the topics listed below.

Governance
Annual General Meetings
Board roles and responsibilities
Bylaws
Incorporation and charitable status
Human Resources
Conflict Resolution and Mediation
Anti-Oppression and Group Dynamics
Team Building
Collaborative Organizational Structures
Evaluation
Strategic Planning
Mission / Vision
Organizational Partnerships, Alliances, and Mergers
Communication
Financial management
Funding Development
Information and Communications Technology
Community Based Action Research
And other topics...