Without the help of Spencer and Commun-IT, this CRM transition would have been nearly impossible for Head & Hands, as we lacked the internal capacity to carry out a complex IT project without the help of an experienced coach.
Throughout the project, Commun-IT’s work was informed by our organization’s vision for a new CRM platform. Spencer worked with our team to take stock of Head & Hands’ needs, organizational culture, challenges, and concerns. Our coach worked alongside us to build a CRM platform that was the best possible fit for Head & Hands and that reflected our organization’s values and politics.
Our new CRM system has helped us better realize our mission, by strengthening both our front-line service provision and our fundraising, development, and communications.
– Victoria Pilger, Funding & Partnerships Coordinator, Head & Hands