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Client Service Specialist @ Open North

July 16, 2018 @ 12:00 AM

Why Join Open North?

Join a growing and amazing team of people who are passionate about helping improve democracy. Come make a big contribution to increase citizen participation, government transparency and accountability!

Open North needs a Client Service success Specialist who is passionate about client satisfaction and comfortable with software and technology. You will help launch customized online budget simulators for governments, school boards, non-profits and others. Open North’s budget simulator has been used by over 100 cities to help boost transparency and democratic decision-making.

The successful candidate has superb customer relations experience and strong attention-to-detail. Also important, is a positive, problem-solving attitude and the ability to thrive in a fast-paced, dynamic environment. Strong listening ability, teamwork, and communication skills are highly desirable traits.

Join an awesome dynamic, flexible and fun work environment, with an opportunity to contribute to the growing transparency and online engagement world.

Location: Montreal or Remote
Pay: 17,500 – $22,500 a year – part-time.
Type of position: Part-time (July-August) then full-time starting in September
Benefits: Health insurance (after three months following the probation period), great coffee, computer and great colleagues, opportunities for growth.

Application details:
Deadline: July 16, 2018
Interviews conducted on: July 24-25
Start date: July 27
The selected candidate needs to be available to be trained on how to build online budget consultations during the week of July 30.
Sending applications to: jobs at opennorth.ca

To apply:

Send your detailed resume and cover letter in both English and French.
We look at cover letters closely, applications without cover letters will not be considered
We are looking for candidates who are bilingual. Language skills will be tested during the interview process.

Key responsibilities

The successful candidate will:
Work with Open North’s CitizenBudget clients, developers and business manager in North America and internationally to build customized online budget consultations;
Guide clients through the fulfillment process, including:
onboarding clients, responding to questions and requests,
communicating client needs with lead Developer,
coordinating timely and accurate implementation of clients’ websites;
Act as the primary contact for clients’ questions and requests, and advising on best practices to achieve a successful consultation;
Liaise with Business Manager and Lead Developer, to ensure timely delivery of customized budget engagement websites, according to client’s specifications
Basic administration, as needed

Required qualifications/experience
Customer support/service industry
Attention-to-detail
Strong communication
Ability to learn (or prior experience with) basic software, html, css or equivalent technologies
Bilingual (Advanced or Superior level) in both French and English; candidates will be tested
Public engagement and/or digital tools experience

Personality Traits
Achievement oriented
Strong attention to detail
Desire to learn

Project Management
Familiar with Client Relationship Management (CRM) and Task Manager softwares
Good communication and listening skills
Excellent time management and planning skills

Desirable experience:
Basic knowledge and understanding of statistics
Experience working with municipalities or government clients

Details

Date:
July 16, 2018
Time:
12:00 AM
Event Category:

Venue

Québec Canada

Organizer

Open North
Email:
info@opennorth.ca
Website:
http://www.opennorth.ca/

Details

Date:
July 16, 2018
Time:
12:00 AM
Event Category:

Venue

Québec Canada

Organizer

Open North
Email:
info@opennorth.ca
Website:
http://www.opennorth.ca/